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We operate exclusively online and do not have a physical location for in-store shopping. All our products are available for purchase through our website and are shipped directly to your door from our facility in New Mexico. We focus on providing a seamless and convenient shopping experience with efficient shipping right to your location.
To place an order, simply browse our website, select the items you want, and proceed to checkout. Once your order is confirmed, we will handle the shipping process and keep you updated on your order status. This allows us to streamline our services and focus on delivering high-quality products to you at affordable prices, wherever you are!
This is a crazy change for our business! We are very exited yet also very scared about changing our store to Curbside pick up only!
And very understandably you may be a little disappointed / Curious as to why we have chosen this route!
There are several reasons why we have chosen to operate this way
. We Have prided ourselves on our customer service! This business has taken off past the point of us to being able to handle both the hundreds of instore shoppers as well as the hundreds of calls coming from all over the united states and Canada a day!In order to provide the in store customer service we love to give we would need to hire 6 people just to handle the in store shopping! While Also Hiring More phone operators! This would result in a massive increase in our part prices. Our main goal in this business is to provide affordable parts to every RV’s and H trailers owners in America and Canada! We have realized that this wouldn’t be possible without going the route we are. We now understand why other trailer parts Stores have such high prices!
-. We now have all our used parts on pallet racking organized into boxes all organized with SKU numbers. When we started posting our used inventory online we quickly realized that while customers were in the store browsing they would grab products a place them in a different location and the inventory would get completely messed up.
-. We have a great feeling that this process will stream line the operations with less staff while giving us the time we need to bring this business further. Resulting in cheaper parts, more parts, greater reach & Huge Leaps in the Trailer Parts Industry!
The Most important thing to us is our customers! We know how hard this is going to be for people and its with heavy hearts we take this route! We greatly appreciate your understanding with this change! There will be a lot of learning in this process and many bugs to work out but we are exited to do as best as we can to get you the parts you need at the price you like.
Our Store is currently offering Shipping Only, No in store Shopping!
We would love to help! Shoot us a message or call at:
Email address: contact@trailertackpro.com
Phone number: +1 (619) 554-8295
Phone hours; Monday-Friday 10am-5pm
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Returns on Products
We offer a 30-day return policy from the delivery DOA (date of arrival).
IF an item is being returned because the item is no longer needed, or customer ordered wrong part or wrong size by mistake, the customer will be responsible for the return shipping costs.
Incorrectly Shipped, Missing Items or Damaged Goods
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our order confirmation email within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact us Via Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.
Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
TrailerTack Pro will pay return shipping fees in the following situations;
The Wrong Product was shipped
The product was labelled wrongly
Defective product.
Exchanges for Defective or Damaged Items
Only items that are still under warranty are eligible for an exchange. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked or available.
Return Merchandise Authorization (RMA)
To initiate a return or exchange you must email our order confirmation to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that Pictures must be sent of damage or other errors.
After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment.
Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking and insurance. One Way Access is not responsible for loss or damage during transit.
All returns should be sent to the address stated in the Return Merchandise Authorization (RMA).
When Can I Expect My Refund?
Refunds will be issued via the original method of payment. We typically process refunds within 7 business days after we have received and inspected the returned merchandise. You will receive an email notification confirming your refund once it has been processed. Please note that we are unable to process returns or refunds without proof of purchase.
Free shipping
Although we do offer free shipping on all orders over $150, there are times when your order may not be eligible for free shipping. Reasons for this:
-Free Shipping to the Canada requires a minimum order value of $150 USD
-Due to the location of the shipping address Free shipping may not be eligible
-Oversized products depending on the location may not be eligible for free shipping
You may receive an email after an order is placed regarding ineligibility for free shipping informing you how much extra the shipping will be before completing the order, these extra charges will never be charged until approval.
Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible on the site to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear. . If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.
How long till my order is shipped out?
Orders are usually shipped 1-3 days after the order is placed.
Ship out time is determined based off the size of item/items, and order preparation.
Oversized Items usually take longer to prepare and ship and Because of this shipping date estimates on oversized items may not be correct.
After Item is shipped out, the customer will receive an email with the tracking number for the item.
Do You Ship Internationally?
Yes, we ship to Canada and Europe. After placing your order, you’ll receive an email notification confirming whether your order qualifies for free shipping or not.
All new items come with the manufacturer’s warranty for your peace of mind. For any used items, we offer a 30-day warranty from the date of purchase. If you have any issues within this period, please contact us, and we’ll be happy to assist.